Riverstone Residential Group is comprised of core service teams that enable us to seamlessly support our multifamily property owners, associates, and residents in effective and efficient ways. Our strong business solutions for affordable housing and conventional apartment markets offer full support in the areas of accounting, affordable housing and compliance, client services, education, human resources, information technology, maintenance, marketing, and risk management.

Accounting

Property owners require consistent access to accurate financial data in order to make informed strategic management decisions. The accounting group works to gather and analyze financial information, generate accurate and timely reports, and safeguard assets by overseeing internal controls and monitoring compliance with applicable laws and regulations.

Affordable Housing Services

Tailored solutions provided by our affordable housing experts help communities to navigate regulatory approval issues, limited budgets, cash distribution limitations, syndicator requirements, and government financing. The affordable housing group provides property owners with guidance and support on complex issues including public housing, bond, housing trust, HUD, SAIL, rural development, low-income housing tax credit, HOME, and preservation programs.

Client Services

With a focus on fostering relationships with current and prospective clients as well as researching and leveraging marketplace opportunities, client services bolsters communication with, and support to, property owners before, during, and after management transitions. The client services group consults with property managers and offers custom value-added business solutions tailored to property needs and goals as well as local market conditions.

Education

Tailored professional development strategies provide associates with the proper tools to maximize property performance. With custom curriculum design, local knowledge, and a catalog of more than 30 in-person and distance-learning courses, the education group provides introductory and ongoing training for associates, conducts associate knowledge assessments, and tracks training milestones in order to assess associates’ educational and content development needs.

Human Resources

Ensuring exceptional asset performance and resident satisfaction starts with hiring the right talented associates. The human resources group works to recruit and retain the industry’s most customer-focused and skilled professionals by sourcing industry-leading benefits packages, overseeing payroll, ensuring compliance with labor laws, guiding performance management and employee development, and administering programs that enhance employees’ work environments.

Information Technology

Access to next-generation technology augments client and resident satisfaction while maintaining efficient property operations. The IT group offers full hardware and software technical support, provide software management systems support and training, and manage the corporate technology infrastructure vital in sustaining our business processes.

Maintenance

Attention to maintenance is essential in ensuring that communities function at their optimum level. The maintenance group ensures the attractiveness and integrity of buildings and grounds by performing inspections, engaging in preventive and ongoing maintenance, participating in the capital improvements process, performing due diligence inspections, and coordinating planning and assistance for emergency situations.

Marketing

The data-driven promotion of property features and benefits to targeted audiences requires consistent, effective, and timely communication through a variety of channels. The marketing group works to raise the visibility of Riverstone and its properties at the local and national levels by developing advertising, print- and Web-based collateral, and public and media relations campaigns that drive qualified traffic to generate leases, attract talented associates, and boost revenue.

Performance Management

Precise measurement tools and reporting mechanisms help improve productivity and profitability. The performance management group is dedicated to increasing efficiencies while augmenting asset revenue with innovative programs including Energy and Cost Oversight (ECO), a green initiative that helps property owners track and alleviate resource consumption.

Purchasing

Residents enjoy living in communities that sustain efficient, customer-focused operations and maintain attractive buildings and grounds. By selecting high-caliber, dependable suppliers that provide optimal pricing, Riverstone Purchasing Services helps communities procure goods and services that attract prospective residents and satisfy existing residents.

Risk Management

Comprehensive risk management services prevent, identify, measure, and minimize exposure for our clients’ assets. The risk management group mitigates against damage and loss by overseeing safety policies and programs, insurance coverage, incident reporting, and seamless claims processing and resolution.